Why do we collect personal information?
WinFlex collects personal information about you when you specifically and knowingly provide it to us, to provide you with the product that you requested. This information includes you and your dependants’ names, e-mail address, mailing address, phone number, dates of birth and any medical information about you and your dependants in order to provide insurance coverage and adjudicate insurance claims. We will do our best to base our decisions on accurate and up to date personal information. We rely on our members to disclose all personal information to us, and to inform us of any changes.
How is the personal information used?
Personal information that is provided to WinFlex is used to develop and customize products or services to better meet your needs. Your personal information is safely recorded by WinFlex and may be disclosed to third parties such as any person or organization, including medical practitioners and institutions in order to process claims and administer insurance benefits. We may also share personal information with agents/brokers. When an agent/broker is participating in obtaining insurance coverage we may discuss with the agent/broker alternate coverages to better serve you.
When claims are submitted, we may request further information from you or, with your consent, information from your health care providers. Any personal information collected shall be kept confidential at all times except as already explained to you. You may request a copy of the personal information we have on hand at any time.
When does WinFlex share my personal information?
Personal information shall NOT be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual. Consent can be received either by signing your enrolment form or may be provided verbally, such as when you contact us to request certain information on your behalf. Consent may also be implied, such as where the action taken is clearly in your best interests or as required by law.
What security measures are in place?